Frequently Asked Questions
How do I connect?
The following links will help answer any questions you might have about joining, connecting and logging into your virtual meeting!
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Why must I provide a credit card on file if I'm directly billing a third-party payer?
As stated in my consent form (attached), I charge for No-Show and Late Cancel sessions (less than 48h notice) up to the full amount of the session and third parties cannot be billed for this fee. I may also bill for indirect services (e.g. report writing, clinical records requests) that may not be covered by third-party payers.
Can I see you in person?
I only work virtually and have no plans at this time to work in person. I am happy to refer you to another in-person provider if that would be more suitable for your needs.
What are your credentials?
You can find my complete resume here. I have been in practice for 6 years, with a MA in Counselling Psych, and have 5 years of working interdisciplinary rehab clinics under the supervision of neuropsychologists.
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I'm not comfortable logging a credit card. What can I do instead?
On the consent form for credit/debit cards, simply write "I do not consent" on the signature line and discuss with me other options. I am happy to accept e-transfers within 24 hours of your appointment (before or after) at info@headwindscc.ca.
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What is your current pricing?
$140+GST per hour ($147 total), or whatever the flat amount approved is for third-party payers.
What payment methods do you accept?
ICBC, BC Emergency Health Services, Canada's Game Plan: I am able to direct bill the full amount to these payers; no top up is charged to you as a client.
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WorkSafeBC: with written approval from your claim handler, I can sometimes direct bill; however, more often than not, I will bill your method of payment and provide you a receipt for reimbursement.
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Extended Health Plans: not all plans cover Registered Clinical Counsellors or Canadian Certified Counsellors, so check what your plan allows. I am not able to directly bill at this time. However I will provide a detailed receipt with all information required for submitting for reimbursement.
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Private Pay: credit card or e-transfers are accepted. I cannot accept cheque or cash.