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Accessibility Statement

This is an accessibility statement from Headwinds Clinical Counselling.

Measures to support accessibility

Headwinds Clinical Counselling takes the following measures to ensure accessibility of Headwinds Clinical Counselling:

  • Include accessibility throughout our internal policies.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Headwinds Clinical Counselling is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.


We welcome your feedback on the accessibility of Headwinds Clinical Counselling. Please let us know if you encounter accessibility barriers on Headwinds Clinical Counselling:

  • Phone: 236-852-9878

  • E-mail:

  • Postal Address: PO Box 29026 RPO Kamloops Sahali Kamloops, BC V2C 0K9

We try to respond to feedback within 2 business days.

Compatibility with browsers and assistive technology

Headwinds Clinical Counselling is designed to be compatible with the following assistive technologies:

  • The Jane App used for secure booking, payment collection, and telehealth appointments for HCC works optimally with the Google Chrome internet browser.For those with visual impairment, Google Chrome offers a free plug in called High Contrast to improve the contrast between web page elements.

Headwinds Clinical Counselling is not compatible with:

  • The Jane App used for secure booking, payment collection, and telehealth appointments does not operate optimally when using Safari or Firefox web browsers.

Technical specifications

Accessibility of Headwinds Clinical Counselling relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Headwinds Clinical Counselling , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Headwinds Clinical Counselling:

  1. Headwinds Clinical Counselling (HCC) is unable to provide in-person appointments at this time.: Thus, for those who may struggle with accessing or using technology like computers or phones, Headwinds Clinical Counselling may not be able to provide sufficient alternatives for counselling and consulting services. because HCC does not have a physical office location at this time to offer in-person appointments. If you require in-person appointments, please request information for a referral for in-person alternative services in your area.

Assessment approach

Headwinds Clinical Counselling assessed the accessibility of Headwinds Clinical Counselling by the following approaches:

  • Self-evaluation

This statement was created on 1 August 2023 using the W3C Accessibility Statement Generator Tool.

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